Washington County Arkansas Spotlights Telephone Customer Service Skills

Washington County, Arkansas provides its staff with an Employee Training and Development website presence. A library list of videos available to county employees is posted.

The County training resources lists a number of training films for employee development. Spotlighting one that refers to telephone communications is The Five Forbidden Phrases of Customer Service offered by The Telephone Doctor at www.telephonedoctor.com.
 
Five Forbidden Phrases Preview Video

http://youtu.be/F7jEDS6vWHw