A process is a series of steps and actions to achieve a goal or outcome. Our lives are filled with processes in both our personal and work environments.
Some examples of processes:
writing a checklist; washing dishes; planting a garden; delivering newspapers; drawing a diagram; writing a letter; balancing a checkbook; teaching a workshop; . . . and there are literally unlimited more we use everyday. You can tell from these examples that the level of importance of processes varies. Process and its improvement is an important part of team building.
(Reference: paraphrased from The Handbook for Basic Process Improvement by Balancedscorecard.org)
The Balanced Scorecard Institute provides professional services to Federal, State, and Local government. The Institute built the government and not-for-profit version of its Nine Step Framework.
Handbook on Team Building – Centre For Good Governance - http://www.cgg.gov.in/
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