Author Stephen Paskoff.
Diversity Speaker Series: Building a Civil Workplace: What exactly do I do? - Youtube Video of speaker Stephen Paskoff.
The Courageous Follower by Ira Chaleff looks at the interactions between subordinates and management, and how they can be more effective in a positive way. This publication is a good handbook on using more diplomatic methods to get your concern heard and acted upon seriously. He goes on to give advice on how to reach further up the management chain and give strength to your voice in the organization.
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