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Oklahoma Certified Public Manager Program, a nationally recognized and accredited program for public managers.
The Winter 2011 Newsletter of The Certified Public Manager Website, in The CPM Connection, quotes author John Hamm about the need for Trust in organization development:
“Trustworthiness is the most noble and powerful of all the attributes of leadership...Most employees have been hurt or disappointed at some point in their careers by the hand of power in an organization. That’s why nine times out of 10, leaders are in negative trust territory before they make their first request of an employee to do something. Before a team can reach its full potential, leaders must act in ways that transcend employees’ fears of organizational power…The first step starts with you, as manager…As a leader, you must go first—and model trustworthiness for everyone else. Being trustworthy creates trust, yes.”
[Reference: Trustworthy Leaders By John Hamm - In The CPM Connection Winter 2011 pp8-9. John Hamm, San Francisco, California, teaches leadership at the Leavey School of Business at Santa Clara University, and is the author of the book Unusually Excellent: The Necessary Nine Skills Required for the Practice of Great Leadership (San Francisco: Jossey-Bass, 2011, ISBN: 978-0-47092843-1, www.unusuallyexcellent.com).]
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