We continue to spotlight organizations and their valuable contributions in organizational development. Here are some topics, red flags, reasons for concern and good information about conflict management and reducing or avoiding problems that damage teamwork and membership. Joanne Hartman Galindo writes about factors and being able to identify the same in managing conflict. She notes:
Warning signs that something may be wrong:
Avoidance of issue, situation, or person
Mistrust
Violations of rules and working guidelines
Not accepting responsibility
Not doing one's job
Not listening
Lack of understanding
Power or status - based communication
Behaviors that may stir up conflict:
Nonconstructive criticism
Guilt trips
Blaming, defensiveness
Commands
Unhealthy competitiveness
Mistrust
Pushing someone's "buttons"
Using absolutes - "You never . . ." "He always . . ."
Threats, dares
(From: Retaining Members through Conflict Resolution By Joanne Hartman Galindo, Associate Director, National Association for Community Mediation (NAFCM) WINTER 2000)
No comments:
Post a Comment