“People repeat behavior that’s rewarded, avoid behavior that’s punished,
and drop or forget behavior that produces neither result.”
In Effective Behavior in Organizations,
By A.R. Cohen, S.L. Fink, H.Gadon, R.D. Willits,
The Lion’s Club International is another global entity that promotes service to others as its main mission. The Lion’s organization and its website contain a wealth of information and training resources for developing group and team leaders.
Lionsclub.org posts a handbook entitled The Art of Recognition to help its leaders motivate and inspire the membership through recognition. The publication discusses formal and informal recognition and the positive reinforcement of both to increase the membership and to help with retention of existing volunteers. Formal Recognition: can be a reward for a special achievement. Meeting specific goals and providing “exemplary service in their role” are two examples or reasons for providing this formal recognition, usually given with some special ceremony and award token. Informal recognition is another form of official appreciation given or shown to organizational members and this can be as simple as a handshake or thank you note. Informal recognition is as important as any other in keeping the membership motivated. All recognition is best bestowed in a timely and appropriate manner to be effective.
The guide notes some reasons for giving recognition:
❏ Long-term positive performance such as perfect
attendance at meetings
❏ Exceeding expectations in the completion of a
fund-raiser
❏ Volunteering for a tough assignment
❏ Helping other members meet their goals or
overcome obstacles
❏ Displaying “contagious enthusiasm” in working
with other Lions
❏ Making people laugh in a stressful situation
❏ Requesting or accepting additional
responsibilities
❏ Going “above and beyond” the expected
performance in completing a project
❏ Keeping a calm composure under pressure
❏ Resolving a conflict
❏ Mentoring another Lion
❏ Sharing important information
❏ Introducing a prospective new member to the club
Lions Training Resources For Public Speaking
The Lions Leadership resources include topics about group and team development. They use the following role names to help explain the composition of a group’s members and how they affect the dynamics of the group progress:
Information or opinion seeker – asks questions that provide the group with additional information, or provides information about feelings within the group.
Clarifier: listens, rephrases, & asks questions that clear up possible confusion or misunderstandings
Elaborator: creates an illustration or scenario that helps define a new concept or proposal.
Introducer: introduces new members to the rest of the group, or introduces new ideas
Summarizer: summarizes, and brings group back to agenda or goals
Evaluator: Questions the logic or practicality of a proposal or idea and will compare the new idea to standards or historical patterns.
Harmonizer: Tries to resolve differences among the group
Encourager: Encourages others to continue their involvement
Gatekeeper: Keeps communication open and balanced by encouraging quieter members to participate or proposes limits or turns in speaking.
Resister: Refuses to support anything
Agression: Tries to gain status by criticizing or blaming others
Competing: Tries to gain favor with the group leader by producing the best ideas, or speaking the most
Confession of personal information: Expresses irrelevant personal information using the group as a sounding board
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