Although the Federal Citizen Information Center does not handle consumer complaints, we do provide consumer information online and through the publications that are listed in our Catalog. The Handbook contains contact information for federal agencies and local consumer protection offices that respond to consumer complaints. The Handbook also includes Better Business Bureaus, corporate consumer affairs offices, trade associations, national consumer organizations and more. You might want to use our sample complaint letter when contacting these organizations.
Another valuable resource is your local library. The reference section is likely to have materials to help answer your questions, and librarians can assist you in finding useful information.
If you have questions about Federal programs, benefits, or services, you can call the FCIC's National Contact Center at 1 (800) FED INFO, Monday-Friday between 8 a.m. and 8 p.m. EST.
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