In the grand scheme of resolving disagreements, there are generally three areas of satisfaction required to consider the end results as having been successful.
These areas are substantive satisfaction, procedural satisfaction and psychological satisfaction. They form the so-called three legged stool of interest based negotiations. Substantive satisfaction: this is where parties resolving disputes feel they have won some substantial piece of their argument. While their arguments may have contained many more issues than were settled to mutual gain, enough issues or gains were made to be considered a satisfying result for both parties.
Procedural satisfaction: parties must be satisfied that the process used to address disputes is fair and equitable. Nothing could be worse than to end negotiation meetings with a sense that the process used to address issues was biased to one side and was unfair.
Psychological satisfaction: everyone involved in negotiations and arguments needs and wants to be respected and to feel as though they were given an opportunity to be heard and that their values were noted. If disrespect and intolerance for others’ values is prevalent, there will be a lingering mistrust of the end result.
Veteran’s Health Administration – Mediation Handbook
Federal Mediation and Conciliation Service – An Alternative to Positional Negotiating
Kaiser Permanente Labor Management Partnership Tips
Constructive Conflict Management Course
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