
“Organizations may try to shortcut the process of cultural change by:
Changing practices without changing values. Leaders often create new programs or policies without attempting to change the underlying beliefs that guide individual choices. Employees and supervisors who don’t believe in the change will at best not support it, and at worst undermine it.
Confusing ‘espoused’ values with underlying values, leaders often develop and publish new values, but forget to work on changing employees’ beliefs about how the world works.”
Washington State HR Training Programs
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